Plans, billing & refunds

Do you offer team or group plans?

Yes. Anyone on a BNBCalc Calculator or Markets plan can create a team for free in Settings → Team and invite people. Each member takes a seat billed to the owner's subscription. Extra seats on the same plan as yours cost less than your own, while the first seat on a different plan is billed at that plan's full price.

How do I cancel my subscription?

To cancel BNBCalc, go to Settings → Billing → Manage subscription → Cancel current plan and finish the steps. You keep full access until the end of the period you've paid for, or the end of your trial, and you won't be charged again. After that, it becomes a free account with no analysis credits left.

How do I change or upgrade my plan?

To upgrade a paid BNBCalc Calculator plan to Markets, click Upgrade to Markets in the navbar and pay the prorated difference. During a Calculator trial, use Switch Trial to Markets instead, which costs $0. Every other change, such as monthly to annual or Markets to Calculator, goes through Settings → Billing → Manage subscription → Change plan.

How do I update my payment method or fix a failed payment?

To update the card on your BNBCalc subscription, go to Settings → Billing and click Manage cards, which opens BNBCalc's secure payment portal. If a renewal payment fails, BNBCalc locks the app behind a payment screen and keeps retrying the charge. Use that screen's option to update your payment details, and everything reopens once the payment goes through.

How does the free trial work, and when am I charged?

The BNBCalc Calculator and Markets plans each start with a 7-day free trial, once per account. Nothing is charged until it ends at 11:59 PM in your time zone, 7 days after you start. Then you're charged for the plan you picked at checkout, which is the full yearly price unless you switched to monthly.

What is BNBCalc's refund policy?

BNBCalc gives a full refund of any monthly or annual Calculator or Markets charge if you ask within 14 days of that charge, including the first charge after a free trial. There's no refund button: email [email protected] from your account's email with the details of the charge. Refunds reach your original payment method in about 5 to 10 business days.

What's the difference between monthly and annual billing?

Monthly billing charges you every month and can be paused or canceled at any time, while annual billing charges the whole year up front: $199 for the BNBCalc Calculator or $399 for BNBCalc Markets. Annual saves 45% or 58% compared with paying monthly for a year. Both renew automatically and carry the same 14-day refund window.

Where can I find my invoices and receipts?

Your BNBCalc invoices are in Settings → Billing, under Billing history. Every paid charge is listed by date with a download icon for its invoice. A free trial doesn't appear there, because it costs $0, so your first invoice shows up once the trial ends. If you're on someone else's team, the team owner receives the invoices.