How do I update my payment method or fix a failed payment?

Updating your card

1. Open the sidebar's Settings, then Billing.
2. Next to Card on file, click Manage cards.
3. In BNBCalc's secure payment portal, add your new card and make sure it's set as your default.
4. You're brought back to the Billing page when you're done.

If you're a member of someone else's team, you'll see "Managed by team owner" instead of the button, because the owner's card pays for every seat.

When a renewal payment fails

A payment usually fails because the card expired, was replaced, or the bank declined it. When that happens with a renewal, BNBCalc shows a payment screen across the app, including the dashboard, your analyses, Markets, Comp Sets and the Billing page itself.

Unfortunately, the screen won't go away on its own. Your subscription stays open while BNBCalc keeps retrying the payment, but you can't use the app until the payment goes through. To fix it:

1. Use the option on the payment screen to update your payment details.
2. Make sure the new card has enough funds for the charge, and that your bank isn't blocking it.
3. Once the payment goes through, the screen disappears and everything opens again.

Keep in mind that a failed payment isn't a charge: no money left your account.

If you'd rather cancel than pay

You can cancel from the payment screen, but it doesn't wipe out the payment that already failed. You'll see "Your subscription won't renew. The outstanding payment remains due, and payment retries will continue." If you think that charge shouldn't be due, contact support through the support form or [email protected] before the next retry. How do I cancel my subscription? covers canceling in general.

Paying at checkout

New subscriptions and trials accept debit and credit cards, plus Apple Pay or Google Pay where your device supports them. Checkout inside the app won't accept a prepaid card for a free trial.