What is BNBCalc's refund policy?

The policy

BNBCalc refunds any Calculator or Markets charge in full, monthly or annual, as long as you ask within 14 days of that charge. That includes the first charge after a free trial, so if a trial converted before you meant it to, you're covered.

Outside that window, refunds aren't normally given, and there's no prorated refund for the unused part of a month or year. Canceling still stops the next renewal, and you keep access until the end of the period you've paid for.

How to ask for a refund

There's no refund button in the app. To ask for one:

Email [email protected], ideally from the email address on your BNBCalc account, and include the basics so the charge can be found quickly:

• the email address (or phone number) you use to sign in to BNBCalc;
• the last 4 digits of the card that was charged;
• the date and amount of the charge you'd like refunded, usually your latest one;
• a line on why, and whether you'd also like your plan canceled so you aren't charged again.

How long a refund takes

Refunds go back to the card or payment method you paid with, and they usually appear in about 5 to 10 business days, depending on your bank. Two things can make a refund look different from what you expect:

• If the refund happens soon after the charge, your bank may remove the original charge from your statement rather than show a separate credit.
• If the card you paid with has expired or been replaced, your card issuer normally credits the refund to the replacement card.

What the policy doesn't cover

The 14-day window is counted from each charge, not from when you signed up, so it applies to every renewal separately. It doesn't cover charges older than that, or partial refunds for unused time.

Our Terms of Service set out the full policy: the refund guarantee is in section 3.6, and renewals and cancellations are in section 3.7.