How do I delete my account or my data?

Deleting your account

There's no delete button in Settings, so account deletion goes through support:

1. Email [email protected], ideally from the email address on your account.
2. Say that you want your account permanently deleted, and include the email or phone number you sign in with.
3. Support takes care of the rest. Once the account is deleted, you're signed out of it for good.

Before you send that email, a few things are worth doing first, since deletion can't be undone:

• Save what you want to keep. Use Print on each analysis to save a PDF, or Excel if you're on a paid plan, and do it before your plan ends.

• Check your plan. Deleting the account ends any paid plan right away, including time you've already paid for. If you only want to stop paying, cancel instead and keep your account.

• Ask about a refund in the same email if you were charged in the last 14 days.

  Related question

  • What is BNBCalc's refund policy?

• Delete your comp sets from Comp Sets if you've built any, because they aren't removed with the account.

• Mention your team if you own one, so support can sort out your members' seats.

What gets deleted

Deleting your account removes:

• your sign-in, so that email or phone number no longer opens your old account;
• your saved analyses and properties, and any reports shared from them;
• your saved presets and AI expense estimates;
• your material participation hours and any files you attached to them;
• your saved payment details, and with them any active subscription;
• your contact on BNBCalc's email list.

Records of payments are kept for tax and accounting purposes, as our Privacy Policy describes. If you'd like to make a formal privacy request, such as under GDPR or CCPA, section 9 of the Privacy Policy explains how. You're welcome to come back later; signing in with the same email again starts a new account.

Deleting a single analysis

You don't need to delete your account to remove one property. To delete an analysis:

1. Open Properties from the sidebar.
2. Open the menu on the property's card and choose Delete.
3. Type delete to confirm, and you'll see "Your analysis has been deleted".

The analysis and its share link stop working within a few minutes. If the page had been picked up by search engines, it can take them a few days to drop it from their results.

If your address appears in someone else's analysis

If a BNBCalc analysis of your home was created by someone else and you'd like it removed, email [email protected] with a link to the page and the address. Support can remove it, though search engines may take a few days to catch up.