Account & login

How do I change my email or login method?

Your BNBCalc sign-in email and phone number lock in Settings once they're set. To change one, email [email protected] with your current sign-in and the new email or number, and keep signing in the old way until support confirms. If your account has only one of the two, add the other in Settings → Account Info.

How do I delete my account or my data?

To delete your BNBCalc account, email [email protected] and ask for permanent deletion; there's no delete button in Settings. Deletion removes your sign-in, saved analyses, properties, presets and saved payment details, and ends any paid plan. To remove just one analysis, delete it from the Properties page instead.

How does logging in to BNBCalc work?

You log in to BNBCalc with Google, or by entering your email address or phone number and typing the 6-digit code BNBCalc sends you. There are no passwords. Each email address and phone number is its own sign-in, so using a different one creates a separate account rather than opening your existing one.

I paid, but BNBCalc still asks me to upgrade

Usually you're signed in to a different BNBCalc account from the one that paid, or your plan doesn't include that feature: the Calculator plan doesn't include Markets. Check Settings → Billing for your plan. If it isn't there, sign out and sign back in with the email you entered at checkout, or email [email protected] for help.

I'm not getting my login code. What should I do?

First, check that the email address or phone number on the code screen is right, and look in your spam or promotions folder. Then wait for the 20-second timer and click Resend code. If codes still don't arrive, contact BNBCalc support through the form at bnbcalc.com/support, which works without signing in, or email [email protected].