How do I contact BNBCalc customer service?

How do I reach BNBCalc support?

You have three ways in, and they all reach the same team:

• The Contact Support form at bnbcalc.com/support. Fill in Your Email (it's filled in for you if you're signed in), a Subject and Your Message, then click Send Email. It works whether or not you're signed in, and the reply goes to the email you entered.
• Settings, then Support, inside BNBCalc. Type your message under Contact us and click Send. Because you're signed in, the message carries your account details with it, which saves a step on billing questions. If you sign in with a phone number rather than an email, use the form at /support instead, so the team has an address to reply to.
• Email [email protected]. Make sure to write from the address you sign in with, or mention it, so the team can match you to your account.

Support works by email, so watch your inbox, and your spam folder, for the reply.

What should I include in my message?

The more the team can see, the fewer emails it takes to sort out:

• the email address or phone number you sign in with, if you're writing from a different address;
• for a billing question, the date and amount of the charge and what you'd like done about it;
• for a question about an analysis or a market, its link, copied from your browser's address bar;
• for something that isn't working, what you clicked, what you expected and what happened instead.

Can I find the answer without waiting?

Often, yes, because the Help Center covers billing, refunds, your account and how BNBCalc's numbers are worked out, and the support page itself points there first. Search it from the top of any Help Center page. If the answer isn't there, the "Still stuck?" line at the bottom of every article links straight back to the support form.