How much does a Listing Audit cost, and is one included with my plan?

How much does a Listing Audit cost?

The Listing Audit runs on credits rather than on a subscription, and you buy them in two sizes:

Both are one-time card payments priced in US dollars, and neither starts a subscription. Since one credit covers one listing, the five-pack suits co-hosts, property managers and anyone with more than one listing. If you only run one place, one credit and its two reruns will usually cover the before and after.

What does one credit cover?

One credit gets you one full audit of one listing, plus two reruns of that same listing. A rerun is a fresh audit of the listing you already audited, so it's the way to check your grade once you've made the changes.

When a listing still has reruns left, BNBCalc uses a rerun first and your credit balance doesn't move, even though the button still reads Run audit • 1 credit. Once both reruns are used, Run again spends a new credit, which also gives that listing two fresh reruns.

Included reruns always read your live listing. A rerun paid with a credit, on the other hand, may reuse BNBCalc's copy of the listing from the last 24 hours, so if you've just edited the listing and you're paying for the rerun, wait a day before you run it.

Is a Listing Audit included with my BNBCalc plan?

Every paid BNBCalc account gets one credit included, once per account for life. It's added automatically once your paid plan is active, or the next time you open the Listing Audit page if you were already a member. It depends on your account:

During a trial, the page shows "1 audit is included with your paid plan when your trial ends." Keep in mind that the included credit is once per account for life, so canceling and coming back doesn't add another one.

How do I buy Listing Audit credits?

1. Open the Listing Audit page. Your balance shows at the top, next to Buy 1 and Buy 5.
2. Click the pack you want, or click Buy this audit if you've pasted a link and have no credit left.
3. Pay on the checkout page, which describes the credit as "one full listing report and two reruns of that listing."
4. You'll come back to the Listing Audit page with "Your Listing Optimizer credits are ready." and any link you pasted still filled in. The audit doesn't start on its own, so make sure to click Run audit.

If you cancel at checkout, you'll see "Checkout canceled. You weren't charged, and your listing link is still here." If you see "Payment may still be processing. Refresh in a moment to update your credit balance.", refresh the page before trying again, because the buy and run buttons stay locked until you do.

What happens to my credit if an audit fails?

If an audit fails, BNBCalc gives back the credit or rerun it used, automatically and straight away. The "Failed" card shows the reason, and for temporary problems it offers Run this audit again. Retrying starts a new run, so it uses a credit or rerun again, which is fine because the failed run's credit has already come back.

Can I get a refund for Listing Audit credits?

BNBCalc's refund policy covers Calculator and Markets plan charges, not Listing Audit credits. For credits, the usual problem is a failed audit, and BNBCalc returns that credit automatically. If something else went wrong with a purchase, such as a charge you don't recognize, email [email protected] from your account's email address with the date, the amount and the last 4 digits of the card, and the team will look into it.