New Orleans, Louisiana Short-Term Rental Regulation: A Guide For Airbnb Hosts

What are Short-Term Rental (Airbnb, VRBO) Regulations New Orleans, Louisiana?

New Orleans has become one of America's most tightly regulated short-term rental markets, with rules that have evolved significantly over the past decade. The city's approach reflects its ongoing struggle to balance tourism economics with neighborhood preservation and housing affordability. If you're considering entering this market, you'll need to navigate a complex regulatory landscape that's still changing in 2025.

Starting a Short-Term Rental Business in New Orleans, Louisiana

Starting a short-term rental business in New Orleans requires careful planning and strict adherence to the city's increasingly stringent regulations. The rules have been tightened considerably since the city first legalized short-term rentals in 2016, with the most recent significant changes enacted in March 2023 and further adjustments made in early 2025.

As New Orleans continues to refine its approach to short-term rentals, potential operators should stay informed about regulatory changes. The elimination of exceptions to density limits in March 2025 signals the city's commitment to tightening restrictions further.

For those considering entering the market, understanding the current landscape is essential. You'll need to secure a permit through a competitive process, live on the property you rent, maintain proper insurance, and comply with neighborhood-specific restrictions. With platforms soon required to verify permits before allowing bookings, operating without proper authorization will become increasingly difficult.

Short-Term Rental Licensing Requirement in New Orleans

New Orleans has implemented a comprehensive licensing system for short-term rentals (STRs) to regulate the industry and maintain the city's unique character. As of April 2025, the requirements for obtaining an STR license in New Orleans are extensive and specific. Here's a detailed breakdown of the licensing requirements based on the official city website:

License Types and Eligibility

Non-Commercial Short-Term Rental (NSTR) License:

• Limited to one per city square
• Only natural persons aged 18 or over may apply
• Applicants must live on the same lot as the STR unit
• Maximum of one NSTR license per person citywide

Commercial Short-Term Rental (CSTR) License:

1. As of June 8, 2023, new CSTR applications are no longer accepted
2. Existing CSTR licenses can be renewed

Application Requirements

1. To apply for an NSTR license, applicants must submit the following:
2. Completed application form
3. Proof of completion of the STR Owner training class
4. Floor plan (maximum 3 bedrooms for 6 guests)
5. Evacuation plan identifying all emergency exits
6. Site plan showing parking
7. Noise abatement plan
8. Sanitation plan that includes at least daily visual inspections
9. Picture ID
10. Proof of property ownership or current residential lease
11. $50 non-refundable application fee

Additional Documentation

1. Operator permit application (if not already held)
2. Proof of $1,000,000 commercial general liability insurance (not required if listing on Airbnb)
3. Government-issued ID (driver's license, passport, or voter registration card)
4. Proof of Homestead Exemption (for residential STRs)

Submission Process

1. Applications are submitted via the city's OneStop web portal
2. The application period for NSTR Licenses is January 5-11, 2025
3. A lottery will be held on January 22, 2025, and live-streamed via TEAMS
4. Lottery winners have five calendar days to pay for their license or forfeit their right to it

Fees

1. $50 non-refundable application fee for all STR Owner & Operator Licenses
2. License fees vary depending on the type:
   - NSTR: Fees are prorated based on the lottery cycle (full fees for July lottery winners, 75% for October, 50% for January, 25% for April)
   -CSTR (renewals only): $1,000

Processing Time

The processing time for STR permits can vary, but generally ranges from 2-6 weeks. However, as of April 2025, the city is focusing on renewals and studying program changes, which may affect processing times.

Renewal

1. NSTR Licenses expire on June 30, 2025
2. Renewals should be submitted up to 30 days prior to expiration
3. Renewal documents can be sent via email to str@nola.gov or renewed online through the One Stop App

Penalties for Non-Compliance

Operating an STR without a valid permit in New Orleans can result in severe penalties:

1. Fines ranging from $500 per day up to $15,000
2. Possible legal action
3. Risk of being banned from obtaining a permit in the future
4. Potential utility shut-off for continued non-compliance

Additional Requirements

1. Display of permit number in all advertisements and listings
2. Adherence to occupancy limits (never exceeding 2 guests per bedroom)
3. Installation of working fire extinguishers, smoke alarms, and carbon monoxide detectors
4. For CSTRs, a noise monitoring device is required as of July 1, 2023

The licensing process in New Orleans is designed to ensure that STRs contribute positively to the city while minimizing negative impacts on neighborhoods. By following these requirements closely, STR operators can maintain compliance and avoid costly penalties while participating in the city's vibrant tourism economy.

Required Documents for New Orleans Short-Term Rentals

Securing a short-term rental permit in New Orleans requires meticulous documentation to ensure compliance with the city's regulations. Each document serves a specific purpose in the regulatory framework designed to balance tourism with neighborhood preservation. Here's a comprehensive list of the required documents for New Orleans STRs:

Completed Application Form

The foundation of your STR permit application is the official form provided by the City of New Orleans. This document collects essential information about the property owner, the rental unit, and the intended operation. The application can be obtained from the OneStop web portal or in person at City Hall. The form must be filled out completely and accurately, as any misrepresentations could result in permit denial or revocation.

Proof of STR Owner Training Completion

All STR permit applicants must complete the city's mandatory STR Owner training class. This training covers local regulations, safety requirements, and neighborhood considerations. Upon completion, you'll receive a certificate that must be included with your application. The training is designed to ensure operators understand their responsibilities and the impact of STRs on the community.

Government-Issued Photo ID

A valid driver's license, passport, or other government-issued identification is required to verify the applicant's identity. This document confirms that the applicant is a natural person aged 18 or over, as required by New Orleans' STR regulations.

Proof of Property Ownership

Documentation establishing your ownership of the property is essential. This can be a recorded Act of Sale, Deed, or Louisiana Homestead Exemption document. If you're not the property owner (for tenant-operators), you must provide a sworn affidavit from the property owner authorizing the STR operation.

Floor Plan

A detailed floor plan of the rental unit must be submitted, showing:

• All entrance and exit doors
• Windows
• Guest bedrooms and bathrooms
• Owner-only bedrooms and bathrooms
• Kitchens
• Interior doors

This floor plan helps the city assess compliance with occupancy limits and safety requirements. It must be legible and clearly indicate that no more than three bedrooms will be rented to a maximum of six guests.

Evacuation Plan

Safety is paramount for STR operations. Your evacuation plan must identify all emergency exits, including:

• Fire exits and escape routes
• Location of all smoke detectors
• Location of fire extinguishers
• Location of carbon monoxide detectors

This plan will be shared with guests to ensure their safety in case of emergency.

Site Plan Showing Parking

A site plan indicating available parking spaces for guests must be included with your application. This helps the city evaluate whether your STR will create parking congestion in the neighborhood. The plan should clearly show designated off-street parking areas if required by your zone.

Noise Abatement Plan

To minimize disruption to neighbors, you must submit a noise abatement plan detailing how you'll prevent and address noise issues. This plan demonstrates your commitment to maintaining neighborhood peace and can include quiet hours, guest guidelines, and response procedures for noise complaints.

Sanitation Plan

Your sanitation plan must outline how you'll maintain cleanliness and proper waste management, including at least daily visual inspections. This ensures that STRs don't create sanitation issues for neighborhoods and helps maintain public health standards.

Platform Listing Information

You must provide a list of all platforms (such as Airbnb, VRBO) that will be used to solicit booking transactions for the STR, along with correlating print-outs or URL links to your listings. This allows the city to verify that your online listings match your permitted operations.

Proof of Commercial Liability Insurance

Documentation of a commercial general liability insurance policy with coverage of at least $1,000,000 is required. This protects both you and your guests in case of accidents or property damage. Some platforms like Airbnb provide this coverage automatically, but you should verify whether their policy meets the city's requirements.

Operator Permit or Application

If you're not self-operating your STR, you must provide either a licensed operator's permit number or proof that an operator permit application is in process. The operator must live on-site and is responsible for day-to-day management of the rental.

Nuisance Prevention Plan

For operator permits, a nuisance prevention plan must be submitted detailing how the operator will prevent disturbances to neighbors. This includes strategies for managing guest behavior, responding to complaints, and ensuring compliance with local ordinances.

Neighborhood Response Plan

Operators must also provide a neighborhood response plan outlining how they will address concerns from neighbors. This typically includes contact information, response times, and resolution procedures for various issues that might arise.

These documents collectively ensure that STR operations in New Orleans are safe, well-managed, and respectful of neighborhood character. By preparing them thoroughly and accurately, you'll streamline your permit application process and demonstrate your commitment to responsible hosting in the Crescent City.

New Orleans Short-Term Rental New Orleans

New Orleans has implemented a comprehensive tax structure for short-term rentals that generates revenue for both city infrastructure and tourism promotion. Understanding these tax obligations is crucial for STR operators to remain compliant and avoid penalties. Here's a detailed breakdown of the tax landscape for short-term rentals in New Orleans as of April 2025.

Short-Term Rental Occupancy Tax

The City of New Orleans levies a 6.75% Short-Term Rental Equalization Occupancy Tax on all short-term rentals within city limits. This tax was approved by voters and is authorized under Louisiana state law (§338.221). The tax applies to the rent or fee charged for occupancy and must be paid at the time the rent is paid. The proceeds from this tax are distributed as follows:

• 75% is dedicated to the city's infrastructure fund
• 25% is allocated to New Orleans & Company to promote tourism in the city

This tax is specifically designed to create parity between traditional accommodations like hotels and the growing short-term rental market.

City Sales Tax

In addition to the occupancy tax, short-term rentals in New Orleans are subject to a 5% City Sales Tax. This applies to the rental fee and is collected to fund general city operations and services. This tax is cumulative with other taxes, meaning it's calculated on top of the base rental rate.

Short-Term Rental Occupancy Fee

New Orleans imposes different occupancy fees based on the type of short-term rental:

• Residential Short-Term Rental (RSTR) Occupancy Fee: $5 per night rented
• Commercial Short-Term Rental (CSTR) Occupancy Fee: $12 per night rented

These per-night fees are in addition to percentage-based taxes and help fund the city's STR enforcement and regulatory programs.

Louisiana State Sales Tax

The state of Louisiana imposes a 4.45% state sales tax on short-term rental fees. This tax applies to all rentals statewide and must be collected and remitted to the Louisiana Department of Revenue. This is separate from and in addition to all city taxes.

Stadium and Exposition District Room Occupancy Tax

Short-term rentals in Orleans Parish are also subject to the Stadium and Exposition District Room Occupancy Tax. This tax supports facilities like the Superdome and must be remitted to the Louisiana Department of Revenue.

Ernest N. Morial New Orleans Exhibition Hall Authority Tax

This specialized tax applies to short-term rentals in specific areas of New Orleans and helps fund the convention center and related tourism infrastructure.

Tax Collection Platforms

As of March 2025, platforms like Airbnb and Vrbo are required to verify that listings have valid city permits before allowing bookings. Additionally, Airbnb collects both city and state taxes on behalf of its New Orleans hosts, while Vrbo collects city taxes but not Louisiana state taxes. Even with this collection assistance, hosts must still register and file lodging tax returns with the appropriate tax authorities.

Beginning in March 2025, platforms that facilitate STR booking and payment must verify that a listing has a city-issued STR permit before booking can take place. Platforms are also required to reverify listings regularly and provide monthly reports to the city. Non-compliant platforms could face fines of $1,000 per illegal listing per day.

Potential Tax Write-offs and Deductions

While short-term rental operators in New Orleans face significant tax obligations, they may also be eligible for various deductions to offset their taxable income. Here are some key deductions available to STR operators:

• Property Maintenance and Cleaning: Expenses for maintaining the property and cleaning between guest stays are fully deductible.
• Utilities: Costs for electricity, water, gas, and internet can be deducted, though only the portion attributable to guest use if you also use the property personally.
• Furnishings and Appliances: Items purchased to furnish your rental can be either depreciated over time or potentially deducted immediately under certain circumstances.
• Property Insurance: Both homeowner's and rental insurance policies covering the STR property are deductible.
• Mortgage Interest: If your property is used for rental purposes, you can deduct a portion of your mortgage interest proportional to the percentage of the property rented out.
• Property Taxes: A portion of property taxes can be deducted based on rental usage.
• Property Management Fees: Fees paid to property managers or service providers who help manage your rental are deductible.
• Marketing and Advertising: Costs associated with promoting your rental, including platform listing fees, are deductible business expenses.
• Supplies for Guests: Toiletries, linens, kitchenware, and other amenities provided to guests are deductible expenses.
• Depreciation: You can deduct the decrease in value of your property and its contents over time, with residential properties typically depreciated over 27.5 years.
• Travel Expenses: If you travel to your property for maintenance, repairs, or guest services, your transportation costs can be deducted.
• Professional Services: Fees paid to accountants, tax professionals, or legal advisors for your rental business are deductible.
• Security Expenses: Costs for enhancing the safety of your rental, such as installing cameras or smart locks, can be deducted.
• Educational Expenses: Investments in learning about property management or hospitality, such as courses or workshops, may be deductible.

It's important to note that the IRS has specific rules regarding personal use of rental properties. If you use your short-term rental for personal purposes, you must divide your expenses between personal and rental use. According to the 14-day/10% rule, if you rent your property for 14 days or less in a year, you don't have to report the rental income, but you can't deduct rental expenses. If you personally use your property for more than 10% of the total days it's rented at a fair rental price, you must allocate expenses proportionally.

For maximum tax benefits, STR operators should avoid personal use of their rental properties and not rent to family members or friends at discounted rates, as these actions can trigger limitations on deductions under Section 280A of the tax code.

Understanding these tax obligations and potential deductions is essential for successful and compliant operation of a short-term rental in New Orleans. Consulting with a tax professional familiar with Louisiana's short-term rental laws is advisable to ensure proper tax planning and compliance.

Louisiana Wide Short-Term Rental Rules

While New Orleans has implemented some of the most stringent short-term rental regulations in the country, hosts must also navigate Louisiana's state-level requirements. These statewide rules form the foundation upon which city-specific regulations are built, creating a multi-layered regulatory framework for STR operators in New Orleans.

State Sales Tax Registration

All short-term rental operators in Louisiana must register with the Louisiana Department of Revenue and obtain a state sales tax registration certificate. This is a fundamental requirement regardless of which parish or city your property is located in. The registration process involves:

• Applying for a Louisiana Revenue Account Number
• Submitting the R-1029 sales tax registration form

There is no fee for this registration, making it an accessible first step for new hosts

This registration enables you to collect and remit the required 4.45% state sales tax on all short-term rental transactions. Failure to register and remit these taxes can result in penalties, interest charges, and potential legal action from state tax authorities.

Louisiana Dwelling Unit Requirements

Under Louisiana state law, short-term rentals must take place in legal dwelling units. The state defines a legal dwelling unit as having permanent provisions for living, sleeping, eating, cooking, and sanitation. This requirement ensures that all STRs meet basic habitability standards for guests.

Properties that don't meet these fundamental requirements cannot legally operate as short-term rentals in Louisiana, regardless of local permitting. This state-level requirement serves as a baseline safety standard that all STR properties must satisfy before addressing city-specific regulations.

Insurance Requirements

Louisiana state law establishes baseline insurance requirements for short-term rental operators. While specific coverage amounts may be dictated by local ordinances (such as New Orleans' $1,000,000 liability requirement), the state mandates that all STR operators maintain adequate insurance coverage.

This insurance must protect against potential liabilities including guest injuries, property damage, and other incidents that might occur during a stay. Some platforms like Airbnb provide limited coverage, but Louisiana hosts should verify whether these policies meet state and local requirements or if additional coverage is necessary.

Rental Duration Classification

Louisiana law makes an important distinction between short-term and long-term rentals. Throughout the state, rentals for periods of 30 days or less are classified as short-term rentals and subject to STR regulations and taxes. Rentals exceeding 30 days are considered long-term and fall under different regulatory frameworks.

This classification affects not only which permits and licenses you need but also your tax obligations and tenant rights considerations. Understanding this distinction is crucial for hosts who might offer both short and long-term options.

State-Level Occupancy Standards

While specific occupancy limits may be set by local jurisdictions, Louisiana state law establishes baseline occupancy standards based on building and safety codes. These standards typically consider factors such as:

• Square footage of the dwelling
• Number and size of bedrooms
• Availability of emergency exits
• Ventilation systems

These state-level occupancy standards serve as minimum requirements, with local jurisdictions like New Orleans often implementing more restrictive limits (such as the two adults per bedroom rule in residential STRs).

Fire Safety and Building Code Compliance

All short-term rentals in Louisiana must comply with the state's fire safety and building codes. These requirements include:

• Functional smoke detectors on each floor and in each sleeping area
• Carbon monoxide detectors (if the property has fuel-burning appliances or an attached garage)
• Fire extinguishers in accessible locations
• Clearly marked emergency exits
• Electrical systems that meet state code requirements

These safety requirements apply universally across Louisiana and form the foundation for additional local safety regulations that may be imposed by individual cities or parishes.

ADA Compliance Considerations

Louisiana follows federal Americans with Disabilities Act (ADA) guidelines for accommodations. While private homes with fewer than five rooms for rent are generally exempt from full ADA compliance, larger STR operations may need to provide accessible accommodations.

Even smaller operations should be aware that they cannot discriminate against guests with disabilities and should make reasonable accommodations when possible. This might include allowing service animals even in properties that otherwise prohibit pets.

Understanding these state-level requirements provides the foundation for successfully navigating the more specific and often more restrictive regulations implemented by New Orleans. By ensuring compliance with both state and local requirements, STR operators in New Orleans can avoid penalties while building a sustainable and legally compliant hosting business.

Does New Orleans Strictly Enforce STR Rules?

New Orleans has emerged as one of the most aggressively regulated short-term rental markets in the United States, with enforcement efforts that have intensified significantly in 2025. The city's approach to STR enforcement can be characterized as increasingly strict, systematic, and well-resourced compared to many other American cities.

Enforcement Mechanisms

The city has assembled a dedicated enforcement team consisting of 10 investigators and analysts specifically tasked with STR compliance. This team, led by Ashley Becnel, the chief zoning official for the Department of Safety and Permits, has been empowered to conduct thorough investigations of suspected illegal rentals. As of April 2025, the enforcement strategy prioritizes properties with noise or trash complaints, with inspectors collecting evidence from neighbors before setting adjudication hearings.

The enforcement process has been streamlined in recent months. When violations are identified, property owners face substantial penalties - fines of up to $1,000 per day per violation, with each day considered a separate offense. For hosts with "sustained violations," the city can impose a four-year ban on operating short-term rentals, effectively removing persistent offenders from the market.

Is New Orleans Airbnb-Friendly?

New Orleans is decidedly not Airbnb-friendly compared to other U.S. cities. The regulatory environment has become increasingly hostile to short-term rentals, with City Council President J.P. Morrell even threatening to ban STRs entirely if courts overturn the city's strict regulations. This adversarial stance is reflected in Airbnb's own assessment - the company has characterized New Orleans' policies as "some of the most extreme short-term rental restrictions on hosts in the country."

The city's regulations are particularly burdensome due to their comprehensive nature. They include:

• Density limits of one STR per city square
• Owner-occupancy requirements
• Prohibition of corporate ownership
• Lottery system for permit allocation
• Complete bans in certain historic districts
• Platform verification requirements

These restrictions collectively create a regulatory landscape that is far more restrictive than most other U.S. cities, placing New Orleans alongside New York City and San Francisco as having some of the nation's most stringent STR regulations.

As enforcement intensifies throughout 2025, with the city's new platform verification requirements set to take effect in June, the landscape for illegal operators will likely become increasingly challenging. The days of easy evasion appear to be numbered, as New Orleans demonstrates a clear commitment to bringing its short-term rental market under strict regulatory control.

How to Start a Short-Term Rental Business in New Orleans

Starting a short-term rental business in New Orleans requires careful planning, thorough research, and strict adherence to the city's increasingly stringent regulations. Here's a comprehensive step-by-step guide to launching your STR operation in the Crescent City:

Research New Orleans STR Regulations

Begin by thoroughly familiarizing yourself with New Orleans' complex short-term rental regulations. As of April 2025, the city has implemented some of the strictest STR rules in the country, including density limits of one STR per city square, owner-occupancy requirements, and prohibition of corporate ownership. Pay special attention to zoning restrictions, as STRs are completely prohibited in certain areas like most of the French Quarter. Review the city's official website and attend informational sessions offered by the Short Term Rental Administration to ensure you understand the current regulatory landscape.

Tip: Join local host groups on social media platforms to connect with experienced operators who can share insights about navigating the regulatory environment. The rules change frequently, so staying connected to the community can help you stay informed.

Verify Property Eligibility

Before proceeding further, confirm that your property is eligible for short-term rental operation. Check if your property is in a zone that permits STRs and meets the basic requirements for a legal dwelling unit (permanent provisions for living, sleeping, eating, cooking, and sanitation). If you're not the property owner, you'll need written permission from your landlord in the form of a sworn affidavit. Additionally, verify that there are no HOA restrictions or lease clauses that would prohibit short-term rentals.

Tip: Use the city's zoning map to confirm your property's eligibility before investing time and money in the application process. If you're in a borderline area, consider consulting with a local real estate attorney who specializes in STR regulations.

Complete the STR Owner Training Class

All prospective STR operators in New Orleans must complete the mandatory STR Owner Training Class. This course covers local regulations, safety requirements, and neighborhood considerations. Upon completion, you'll receive a certificate that must be included with your permit application.

Tip: Take detailed notes during the training and ask questions about any unclear regulations. This knowledge will be invaluable not only for your application but also for ongoing compliance.

Prepare Required Documentation

Assemble all the necessary documentation for your permit application, including:

• Completed application form
• Proof of STR Owner Training completion
• Government-issued photo ID
• Proof of property ownership or landlord affidavit
• Detailed floor plan showing all entrances, exits, and guest areas
• Evacuation plan identifying emergency exits and safety equipment
• Site plan showing available parking
• Noise abatement plan
• Sanitation plan including daily visual inspections
• Proof of $1,000,000 commercial general liability insurance

Tip: Create professional-quality documents that clearly demonstrate your commitment to guest safety and neighborhood consideration. Well-prepared documentation can expedite the approval process and demonstrate your professionalism to city officials.

Apply During the Designated Application Period

Submit your application during the designated application period. As of April 2025, the city accepts NSTR (Non-Commercial Short-Term Rental) applications only during specific windows, with the most recent period having been January 5-11, 2025. Be aware that if multiple property owners on the same block apply for permits, the city conducts a lottery to determine who receives authorization.

Tip: Submit your application as early as possible during the application window to allow time for addressing any deficiencies. Set calendar reminders for future application periods in case you need to reapply.

Pay Required Fees

Be prepared to pay all required fees, including the $50 non-refundable application fee and the license fee, which is prorated based on the lottery cycle. If selected in the lottery, you'll have just five calendar days to pay for your license or forfeit your right to it.

Tip: Have payment methods ready in advance to avoid missing the payment deadline if you're selected in the lottery. Missing this deadline means losing your opportunity until the next application cycle.

Set Up Tax Collection Systems

Register with the Louisiana Department of Revenue to obtain a state sales tax registration certificate. You'll need to collect and remit several taxes, including:

1. 4.45% Louisiana state sales tax
2. 5% City sales tax
3. 6.75% Short-Term Rental Equalization Occupancy Tax
4. Per-night occupancy fees ($5 for residential STRs)

Tip: Consider using specialized STR accounting software to track your tax obligations and automate the collection process. While some platforms like Airbnb collect certain taxes automatically, you remain responsible for ensuring all taxes are properly remitted.

Prepare Your Property

Ensure your property meets all safety requirements, including functional smoke detectors, carbon monoxide detectors, and fire extinguishers. Post your evacuation plan in a visible location and prepare a guest guidebook that includes house rules, emergency contacts, and neighborhood information.

Tip: Consider hiring a professional property inspector to identify any potential safety issues before you begin hosting. This upfront investment can prevent costly violations and ensure guest safety.

Create Professional Listings

Develop attractive listings on platforms like Airbnb and VRBO that showcase your property's unique features and nearby attractions. Be sure to include your permit number in all listings, as required by New Orleans regulations. High-quality photos and detailed descriptions will help your property stand out in a competitive market.

Tip: Highlight New Orleans-specific amenities and experiences in your listing. Consider incorporating local art, music, or cuisine themes that reflect the city's unique culture to attract guests looking for an authentic experience.

Implement Management Systems

Establish systems for guest communication, cleaning, maintenance, and addressing neighborhood concerns. Remember that as the permit holder, you must live on the same lot as the STR unit, so you'll need efficient processes to manage guest needs while maintaining your own privacy.

Tip: Create a comprehensive operations manual that outlines procedures for every aspect of your STR business. This will help ensure consistency in guest experiences and compliance with regulations, even if you eventually hire help with certain tasks.

Maintain Ongoing Compliance

Stay informed about changes to STR regulations and ensure ongoing compliance with all requirements. Keep records of all guest stays, tax payments, and any communications with city officials. Be prepared for potential inspections by maintaining your property in compliance with all safety and operational requirements.

Tip: Schedule regular compliance audits of your own operation to identify and address any potential issues before they result in complaints or violations. Set calendar reminders for permit renewals and tax filing deadlines.

Engage with the Neighborhood

Develop positive relationships with your neighbors to minimize complaints and build community support. Consider providing neighbors with your contact information so they can reach out directly with any concerns before escalating to city authorities.

Tip: Host an open house for neighbors before you begin accepting guests to address any concerns and demonstrate your commitment to being a responsible operator. Small gestures like this can go a long way toward preventing neighborhood opposition.

Starting a short-term rental business in New Orleans is challenging but can be rewarding when done correctly. By following these steps and maintaining strict compliance with all regulations, you can build a successful and sustainable STR operation that contributes positively to both the tourism economy and the local community.

Who to Contact in New Orleans about Short-Term Rental Regulations and Zoning?

Navigating the complex regulatory landscape for short-term rentals in New Orleans requires knowing exactly who to contact for accurate information and assistance. The city has established dedicated departments and resources to help STR operators understand and comply with regulations. Here's a comprehensive guide to the key contacts and resources available to New Orleans STR hosts:

Short Term Rental Administration (STR Office)

The primary point of contact for all short-term rental matters in New Orleans is the Short Term Rental Administration, which operates under the Department of Safety and Permits. This office handles permit applications, renewals, compliance issues, and general inquiries.

1. Phone: (504) 658-6100
2. Email: str@nola.gov
3. Office Location: 1340 Poydras Street, 8th Floor, New Orleans, LA 70112
4. Office Hours: Monday-Thursday 8:00 AM to 5:00 PM, Friday 8:00 AM to 3:30 PM

The STR Office is currently accepting applications for the April 2025 lottery, with the application period running from April 6-12, 2025. Special office hours during this period are Monday-Friday from 9:00 AM to 4:00 PM. The lottery for this application period is scheduled for April 24, 2025.

City Planning Commission

For questions related to zoning requirements and how they affect short-term rental eligibility, the City Planning Commission can provide valuable guidance:

1. Phone: (504) 658-7033
2. Office Location: City Hall, 1300 Perdido Street, 7th Floor, New Orleans, LA 70112
3. One Stop Shop Help Desk

If you encounter technical difficulties with the One Stop App during the application process, contact:

1. Email: onestopapp@nola.gov
2. Office Location: City Hall, 1300 Perdido Street, 7th Floor, New Orleans, LA 70112

City Council Members

Since STR regulations are established and modified by the City Council, contacting your district's council member can provide insights into current and upcoming regulatory changes:

1. Council President JP Morrell (At-Large): (504) 658-1070, JP.Morrell@nola.gov
2. Councilmember Helena Moreno (At-Large): (504) 658-1060, Morenocouncil@nola.gov
3. Councilmember Freddie King III (District C - includes French Quarter): (504) 658-1030, Freddie.King@nola.gov

The City Council offices are located at City Hall, 1300 Perdido Street, 2nd Floor, New Orleans, LA 70112.

Mayor's Office

For broader policy concerns related to short-term rentals:

1. Mayor LaToya Cantrell's Office: (504) 658-4900, mayor@nola.gov
2. Office Location: City Hall, 1300 Perdido Street, New Orleans, LA 70112

Department of Finance

For questions about taxes and fees associated with short-term rentals:

1. Phone: (504) 658-1500
2. Office Location: City Hall, 1300 Perdido Street, 3rd Floor, Room 3E06, New Orleans, LA 70112

Legal Resources

For hosts facing compliance issues or seeking legal guidance on STR regulations:

New Orleans Bar Association: (504) 525-7453

Can provide referrals to attorneys specializing in short-term rental regulations and real estate law.

Loyola University New Orleans College of Law - Community Justice Clinic: (504) 861-5590

Offers legal assistance to small business owners, including STR operators, on a limited basis.

Staying connected with these resources can help you navigate New Orleans' complex and evolving short-term rental regulations. The city's approach to STRs continues to change, with the most recent significant modifications occurring in 2023 and early 2025. Regular communication with the STR Office and monitoring of City Council meetings can help ensure you remain informed about current requirements and upcoming changes.

Remember that the application period for NSTR Licenses occurs quarterly. Planning ahead and maintaining open lines of communication with regulatory authorities will position you for success in New Orleans' competitive short-term rental market.